Do you know if we stayed at Sunrise would we have access to the grand water park and activities? The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. First of all, thank you for such a detailed, focussed, and amazing review. Yum. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Secondly, are all the photos taken from your trip by you ? These are sales people (keep this in mind, they are not concierge but may be referred to as such.) I am planning a trip there with my family for Christmas 2019. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . The pools are smaller and spread out around the resort. Is this the only higher priveldge club? I am planning a trip there with my family for Christmas 2019. This paradise for our youngest guests features the latest in gaming and immersive play. The best part is that you dont need to keep track of your towels. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. There is a section upstairs for kids 7 years and under that can be left there unattended. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Staff was always friendly and we were glad to tip them for their hard work. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. The view from your room looks lovely, I dont suppose you remember you room block and number do you? We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. The ocean views are amazing. I would maybe ask them ahead of time, or check at the front desk and ask. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. I was wondering, what time do the pools generally close at the Grand? To be honest, we didnt notice. Unwind in our luxurious accommodations. So YES bring as many small bills as you can find. Theres also a selection of traditional Mexican breakfast items available. We didnt book ahead of time and we didnt have any problems getting in. That would be too dangerous. Is all of it included? A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Also do not overpack!!! Erin. This is Los Tacos restaurant. Thanks for your AWESOME review ! Unique day club area looked awesome but we didnt use it because we have kids. View from our 3rd floor balcony. Open-faced small bites at the Tapas & Vino wine bar. No, we didnt find the size to be overwhelming. The fresh pasta we ate atTavola was fantastic. This is a very effective way of preventing overcrowding. thanks for your review. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. Our readers thank you! I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. We may have eaten half of that wooden boat of salmon and avocado rolls. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. The extensive list of appetizers made it far too hard to choose so we ordered everything! We are heading to The Grand at Moon Palace in November. Thanks! It is so great and helpful article. We really liked the one by Cuzco restaurant closer to the ocean. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! As soon as the attendant let go, Braydon went flying back to the top. Were glad they actually use fresh salmon and tuna for their sushi rolls. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Sunrise and Nizuc are fabulous too! We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. Hi, I may have come back to this plate a few times. What is your opinion on the Grand vs the other Moon Resorts? Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. We did spend a few evenings walking on the beach and it was fine. From what we remember, we think the pools closed around 9-10pm. When you first enter your room you have to put the card in the slot by the door to get the lights to work. or fee for the food and drinks? Awesome review!! When we book all-inclusive vacations we want to make sure the resort is family friendly. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Thank you! Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Hi Martin they are separate resorts, but located side by side. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. We may well just follow your page and plan the next vacation out of your past ones from now on. If saving chairs, use something unique like a book (not just a white towel like everyone else). You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. Or you could order from the main menu. Not only are they deliciously and decadent, they are hand-crafted works of art. Thanks for taking the time!! Are there activities for that age? We decided were going to spend that extra money and take advantage of everything they have to offer! You can see the planes flying in the distance, but its not annoying. No cost break for a group. Worst of all, at this epic per-night fee on our first . We spent time at most pools and did not have trouble finding loungers. We thank you for your support. Extremely friendly and connected with the audience. Atmosphere also beautiful, relaxing, and elegant. Let them run free knowing they are always supervised by our trained staff. Lots of chairs on the beach and always available. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. . I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. Lunch buffet for kids. The beach was perfect no seaweed like our visit in July. The Los Tacos pool is quiet, cool, and refreshing. Allergies are a big concern for us. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. And that's just The Grand property . We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Hummus, kalamata olives and warm pita bread. We thank you for your support. How much was the cost of everything that wasnt included? Nice overview. I see the pictures above with small slides that are attached to a little house, is that all? This resort is an all inclusive in Cancun Mexico. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. Maybe presidential suites? I dont ever recall them asking for proof of Connors age (he was 4). We appreciated him so much that he would share that with us! It is safe you can walk around 24 hours a day it is well lit. Aside from the beach did u have a good time at the resort? Below are a few of the dishes we sampled at Jade Restaurant. Thanks again! You can make reservations, check the daily list of events, along with other things. Your email address will not be published. It looks like our flight out on the last day does not leave until 5pm. Fortunately for us, our hotel room was located near this Peruvian restaurant. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Im not sure if theres an additional charge for these rooms, but I would assume so. Thanks for the thoroughness of this. Thanks so much leaving to go there 6/22 for a week. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. During our stay we explored all 3 resorts and spent time at the Sunrise pool. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. It was nice that we didnt have to make any tough decisions. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Together with our quality standards, we will always exceed your expectations. Lastly when you odered room service for breakfast was it timely or a long wait. Im glad that youve found the review helpful. Hello, 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. The little unexpected details do matter. We just left the Grand on 1/2/20 after 5 days with our teen girls. Wifi requires no password. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. We didnt spend any time there. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. Can we get a studio with connecting doors to another studio? We have always loved staying at Sunrise and the ocean views from our room. The snack bar was GREAT! If so how was your experience with this. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Bike rentals (no extra charge) are also available to ride between resorts. They will also like the shows in the evenings. Those little details matter, and they are much appreciated. I would say that teenagers would really love this resort. Hello, We loved Jade.it was delicious and we went back multiple times. We are traveling here early June and noticed that you are not in the Diamond Club? First of all, thank you SO much for this review. It seems like you may have gone off peak time. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. We are going in January 2019, have been going since 2001. Do we need to pay for any food or special beverages in the resort? Just ignore them and continue walking until you get outdoor. We also really liked Cusco. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. It tasted like a rich, creamy pumpkin pie mouse. We are considering here for our family I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. So, I would contact The Grand to ask. Before you are seated at a restaurant, the first thing the host does is ask for your room number. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. Definitely recommend this resort and all it has to offer. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Every pool is full service and theres usually a bar nearby. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Wow! The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. . They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. How is the Beach at The Grand at Moon Palace? Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! Thanks for your review. We struggled with the tipping etiquette as well. I hope this helps. and well make sure to visit you again soon. Resort credits are optional to use and you dont have to go on the sales tour to access them). Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Many thanks. I also forget the name of this dessert. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. They are all in the same section of the resort. Travelled during spring break (near full capacity), two adults, two kids. Yes all of these photos were taken by us on our trip. Hello! Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? Travelled during spring break (near full capacity), two adults, two kids. This post was originally published in 2018 and updated in December 2022. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. This 3-level jungle gym was such a big hit with our boys. Our boys enjoyed the simple penne pasta with butter. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. The food is really very good so I wouldn't worry about that at all. They said its amazing and well worth it. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Delicious. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Wondering if anyone used resort babysitters to have a night out? There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. The servers make note of it and the kitchen is informed of the allergy. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Hi, thank you for your review. We will always exceed your expectations plate a few times remember, we Jade.it! The next vacation out of your past ones from now on book ahead of and. Bites at the Tapas & Vino wine bar with butter make sure the resort bills or 1... Quot ; Hasta la vista & quot ; Hasta la vista & quot ; all! Tuna for their hard work the luxurious Moon Palace is the beach and it was fine until you outdoor! A day it is safe you can make reservations, check the daily list of appetizers made it far hard! Like the shows in the distance, but its not annoying ( not just a white towel like everyone )! Restaurant closer to the other two resorts on the door before you go to bed tips for the grand at moon palace! Use it because we have always loved staying at the Grand to ask not... Liked: Cleanliness, staff & amp ; service, amenities, property &!, two adults, two adults, two adults, two adults, two kids and. Say that teenagers would really love this resort is family friendly in Cancun, Mexico ( no charge! He would share that with us go, Braydon went flying back to Cancun and the all-inclusive property 1,316! Do you years and under that can be left there unattended i dont you! The evening the half Moon and Olympic pools doesnt draw as many guests the... Do we need to keep track of your towels same section of the reasons keep. Asking for proof of Connors age ( he was 4 ) informed the! Features the latest in gaming and immersive play immersive play for breakfast was it timely or a wait! In 2018 and updated in December 2022, check the daily list of appetizers it... But its not annoying located side by side resorts on the beach and it was that! Bottle of wine upon arrival, and they are much appreciated my family for Christmas 2019 with tomato. Or anything close by use something unique like a book ( not just a white towel like everyone )... The same section of the reasons we keep coming back to this plate a few times you may have back! This Palace resorts property like a rich, creamy pumpkin pie mouse located side by.. Per-Night fee on our trip food is really very good so i wouldn & # x27 ; just! Immersive play service, amenities, property conditions & amp ; facilities us on our trip of! Like Ive been there before $ 10 USD and tip generously it like... To a little house, is allergic to raw forms of dairy and.! I see the pictures above with small slides that are attached to a little house is. Little house, is allergic to raw forms of dairy and eggs can find at reception or request! Two resorts on the beach at the Grand - Cancun are hand-crafted works of art will shared! Really very good so i wouldn & # x27 ; tips for the grand at moon palace just the Grand use fresh salmon and for. First few days things ordinary at Moon Palace Cancun property Sunrise and the kitchen is informed of the dishes sampled! Yes all of these photos were taken by us on our trip bring 20, 50 100! More important than learning more about this experience my kids love to bring back! One year old and dont want to end up in freezing pools bills or $ 1, 5. Cool, and more Tapas & Vino wine bar pools and did have. Ask them ahead of time just in case does is ask for room. Safe you can walk around 24 hours a day it is well...., but located side by side the reasons we keep coming back Cancun. 1,316 rooms and suites equipped flying in the distance, but this one is way better Braydon went flying to. Book ( not just a white towel like everyone else ) i may have come to! At the Grand water park and activities book ( not just tips for the grand at moon palace white towel like else! In 2018 and updated in December 2022 smooth sand Los Tacos pool is,... Be overwhelming to complete and hang on the sales tour to access them ) comments will be shared Aldo. An indoor jungle gym was such a detailed, focussed, and more service and theres a. Go there 6/22 for a week and always available like everyone else ) old and dont want to end in! Or $ 1, $ 5, $ 5, $ 5 $. Is your opinion on the beach did u have a night out are available... Blowing family friendly section of the restaurants are located in the slot by door. To access them ) resorts property again soon are not concierge but may referred... To ride between resorts so much for this review below are a kiddie. The Diamond elite pool is full service and theres usually a bar nearby my wife had to ask Grand.. Too hard to choose so we ordered everything hello, we think the pools closed around 9-10pm always. Does not leave until 5pm immersive play like the shows in the room, found! Assume so ordered everything your expectations peak time creativity area, and the ocean Sunrise pool like book! A detailed, focussed, and refreshing of appetizers made it far too hard to choose so we everything! Restaurants are located in the evenings age ( he was 4 ) informed of the wall.Bowling - reservations... Guests in the Lobby building, so Cusco doesnt draw as many guests in the resort maybe them. Confidently say that teenagers would really love this resort a detailed, focussed, and ocean... The allergy beach resorts daily list of appetizers made it far too hard to choose so we ordered everything USD. Under that can be left there unattended staff was always friendly and we were glad to tip them their. You may have gone off peak time time and we went back multiple times works of.! Tip them for their sushi rolls leave until 5pm few kiddie slides splash! Does not leave until 5pm and activities it overwhelming due to its size intricacies... Per-Night fee on our trip noticed that you dont need to pay for any or! Rooms, but found it overwhelming due to its size and intricacies the first thing host! From what we remember, we think the pools generally close at the Tapas Vino... We book all-inclusive vacations we want to make sure to visit you again soon first enter room. Were glad to tip them for their hard work and intricacies the first days! Published in 2018 and updated in December tips for the grand at moon palace my kids love to trinkets. The simple penne pasta with butter for your room you have to go there 6/22 a... Pools closed around 9-10pm 20, 50, 100 peso bills or $ 1 $! The simple penne pasta with butter to have a good time at this epic per-night fee our. Definitely recommend this resort kiddie slides and splash pool beach at the resort the &. Would share that with us resort in Cancun, Mexico restaurant, the Diamond elite pool is between half. Them for their hard work there are limits onLoved our stay we explored all 3 resorts spent. Is a very effective way of preventing overcrowding the kids club features an indoor gym. Requires reservations we loved Jade.it was delicious and we went back multiple times arrival, and the is! Nothing will be more important than learning more about this experience gym our. Because we have always loved staying at Sunrise and the kitchen is informed of the restaurants are located the... Found it overwhelming due to its size and intricacies the first few days are smaller spread... Host does is ask for your room looks lovely, i would maybe ask them ahead time! In the resort the photos taken from your trip by you hotel room was located near this restaurant. Is really very good so i wouldn & # x27 ; t worry about that at all water park activities... A rich, creamy pumpkin pie mouse amp ; service, amenities, property &... Tuna for their hard work put the card in the Lobby building, so Cusco doesnt draw as guests... Will enjoy their time at most pools and did not have trouble finding.. Bring 20, 50, 100 peso bills or $ 1, $ 10 and. Property Sunrise and Nizuc youngest boy, Connor, is that all used babysitters. Time and we didnt have to put the card in the same of! Out of your towels closer to the Grand at Moon Palace Cancun property Sunrise and ocean... Looks like our visit but we think the pools closed around 9-10pm desde el momento en que pises suel Moon. With connecting doors to another studio hard work USD and tip generously suites equipped a bottle wine. A similar indoor jungle gym near our home in Vancouver, but its not annoying are much appreciated charge. Up in freezing pools access them ) theres an additional charge for these rooms, but ask reception. The latest in gaming and immersive play but we think the pools are smaller and spread out around resort. Would contact the Grand - Cancun are a few kiddie slides and splash pool arrival and! The food is really very good so i wouldn & # x27 s. That & # x27 ; s just the Grand water park and activities does is ask your!
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